FREQUENTLY ASKED QUESTIONS
You'll likely find an answer here, but you can also shoot us an email. We'll get back to you as soon as we can!
WHAT IS THE STANDARD SCREEN SIZE?
Our largest standard print size is 12"x14"
HOW DO I PREP THE FILES?
All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print. See File Prep for more info on how to prepare your order. Orders cannot be started until we have usable artwork.
I DON'T HAVE PRINT READY ARTWORK. CAN I STILL ORDER?
Yes you can. If you know your artwork is not print ready or have no artwork at all, please email us and inquire. We will work with you. Depending on the complexity of your design, design fees may incur.
HOW MUCH ARE THE SETUP FEES (AKA SCREEN FEES)?
Setup Fees for screen printing are $15 per color/per location in your design. (Ie: a job with (2) color printed on the front of the shirt will have a screen fee of $30.)
As long as your print doesn't change, all screen fees are one-time only and applied to your first order only.
WHAT IS YOUR TURNAROUND TIME?
Typical turnaround time is (2) weeks or (10) business days + shipping from the time your artwork is approved and payment is made in full.
Note that turnaround time is just an estimate and can vary depending on the complexity of your order. Please inquire about a specific in-hands date at the time of your order.
If you have a deadline for your order, you must let us know when placing your order and a rush fee may imply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of our control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
DO YOU HAVE A MINIMUM?
We will do an order as small as (12) shirts per design but there will be some restrictions on size and number of colors. We recommend printing at least (48) for best pricing.
CAN I MIX AND MATCH SHIRT & INK COLORS?
Yes. Different shirt colors are ok as long as the ink colors are the same. If we need to change ink colors additional fees will apply.
CAN I MIX SHIRT SIZES & DO I NEED TO ORDER IN DOZENS?
You can order as many different shirt sizes as you want.
DO I NEED TO PAY FOR MY SHIRTS NOW?
Yes. Your payment must be received before your order is printed.
CAN YOU DO (INSERT CRAZY IDEA HERE)?
Maybe. Why don't you drop us an email and we'll see what we can do!