Terms & Conditions
The turn around time on your order starts when you’ve paid in full, we have all information required to complete your order (all artwork, all shipping info, etc.) & your Mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most Mocks are sent within 24 hours. Our current turnaround time is (10) Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. Any circumstances out of our control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
(12) piece minimum for screen printed garments
Please do not inquire about less than our minimum. Due to the process of screen printing it is not cost/time affective to screen print any less than (12) pieces.
Orders must be paid in full before the order begins unless otherwise approved. We accept cash, check and all major credit cards.
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Stacked Graphics will not be responsible for poor quality printing due to poor artwork. Please see our file prep page for more details. Stacked Graphics is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Stacked Graphics will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Max Imprint Sizes
Our maximum imprint size is 13"x14". Please note that if your garments range from toddler sizes to adult there may need to be additional screens made incurring additional screen fees.
Setup Fees for screen printing are $15 per color/per location in your design. (Ie: a job with (2) color printed on the front of the shirt will have a screen fee of $30.)
We will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts.
Out of Stock Items
Stacked Graphics is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Collar & Seam Printing
Although we have the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.
Although we have the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. Stacked Graphics will not be responsible for these inconsistencies.
Specific Measurements When Printing
There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Stacked Graphics will not reprint or refund these shirts.
Changes to Your Order After Payment
Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
We will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Stacked Graphics cannot be responsible for any shipping delays caused by the shipping company.
There will be a $30.00 returned check fee.
Stacked Graphics reserves the right to change pricing without notice.
Stacked Graphics is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Threadbird cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, pleasecontact us. We will be glad to provide you with any information that may help you avoid this issue.
Threadbird will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Threadbird will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Threadbird also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Threadbird does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email printing[at]threadbird[dot]com to submit your claim. If Threadbird is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Threadbird will not be responsible for any shirts sold or given away prior to returning the order.
Example: If you order 100 shirts and you've sold 15 but then you discover a print defect and you return only 85 shirts to Threadbird, we are only responsible for the reprinting of the remaining 85 shirts).
Code of Conduct
We are committed to:
- a standard of excellence in every aspect of our business, where ever we do business.
- ethical and responsible conduct in all of our operations
- respect for the rights of all individuals
- respect for the environment
Threadbird does not and will not use child labor. The term “child” refers to a person younger than 15 (or 14 where local law allows) or, if higher, the local legal minimum age for employment or the age for completing compulsory education. Threadbird employing young persons who do not fall within the definition of “children” will also comply with any laws and regulations applicable to such persons.
Threadbird will never use any forced or involuntary labor, whether prison, bonded, indentured or otherwise.
Coercion and Harassment
Threadbird will treat each employee with dignity and respect, and will not use corporal punishment, threats of violence or other forms of physical, sexual, psychological or verbal harassment or abuse.
Threadbird will not discriminate in hiring and employment practices, including salary, benefits, advancement, discipline, termination or retirement, on the basis of race, religion, age, nationality, social or ethnic origin, sexual orientation, gender, political opinion or disability.
Threadbird will respect the rights of employees to associate, organize and bargain collectively in a lawful and peaceful manner, without penalty or interference.
Health and Safety
Threadbird will provide employees with a safe and healthy workplace in compliance with all applicable laws and regulations, ensuring at a minimum reasonable access to potable water and sanitary facilities; fire safety; and adequate lighting and ventilation. Threadbird will also ensure that the same standards of health and safety are applied in any housing that they provide for employees.
Threadbird recognizes that wages are essential to meeting employees’ basic needs. At a minimum, it complies with all applicable wage and hour laws and regulations, including those relating to minimum wages, overtime, maximum hours, piece rates and other elements of compensation, and provide legally mandated benefits. Threadbird will compensate employees for overtime hours at such premium rate as is legally required or, if there is no legally prescribed premium rate, at a rate at least equal to the regular hourly compensation rate.
Protection of the Environment
Threadbird complies with all applicable environmental laws and regulations.
Threadbird will comply with all applicable laws and regulations, including those pertaining to the manufacturing, pricing, sale and distribution of merchandise. All references to “applicable laws and regulations” in this Code of Conduct include local and national codes, rules and regulations as well as applicable treaties and voluntary industry standards.